At Serenity Care Services, we specialise in providing professional home care, personal care, companionship, respite support, and tailored assistance for individuals who require help in their daily lives. Our focus is on delivering compassionate, reliable, and high-quality care that supports independence, comfort, and wellbeing. All services are delivered with dignity, respect, and complete confidentiality.
Introduction
These Terms and Conditions outline the agreement between you and Serenity Care Services when you use our website, submit a form, or request any of our care-related services. By accessing our website or contacting us for support, you acknowledge that you have read, understood, and agreed to these terms. If you do not agree, you should not continue using our website or providing your information.
Use of Our Website and Services
We provide compassionate in-home care for seniors, people with disabilities, and recovery patients in Mint Hill, North Carolina. Our services include personal care, companionship, hospice support, transportation, and specialized programs like pet therapy. We offer 24-hour personalized care through trained caregivers to ensure our clients’ comfort and wellbeing.
Information You Provide
When you complete any online form or contact us, you may be asked to provide personal information such as your name, email address, phone number, address, and care-related details. This information is used solely for the purpose of providing our services, responding to enquiries, arranging assessments, and maintaining communication with you. We do not request unnecessary information, and all details are provided voluntarily.
Confidentiality and Data Security
Your privacy is extremely important to us. Our system is specifically designed to keep your information completely secure. No external person, company, or third-party organisation has access to your data, and it will never be shared, sold, or disclosed under any circumstances. Only authorised members of our team who genuinely require the information to perform their duties will have access to it.
We take full responsibility for ensuring that all personal or sensitive information remains protected at every stage. Our security measures meet high-level data protection standards, and your privacy will never be compromised.
Service Commitments
When you engage Serenity Care Services for care and support, we aim to provide services that reflect professionalism, compassion, and reliability. All care plans are designed according to your needs and preferences. We strive to deliver consistent, respectful, and person-centred support. However, service availability may depend on factors such as staffing, scheduling, and assessment outcomes. We reserve the right to review or adjust service arrangements when necessary to ensure safety, compliance, and quality of care.
User Responsibilities
By using our website or requesting services, you agree to communicate clearly, provide accurate details, and notify us of any changes that may affect your care or enquiry. You also agree not to misuse our services, submit inappropriate content, or engage in any activity that could disrupt the normal operation of our website or compromise our security.
Limitation of Liability
Serenity Care Services strives to provide accurate information on our website and maintain high standards of care. However, we are not responsible for technical issues, temporary interruptions, or situations beyond our control. While we make every effort to ensure reliability and safety, we cannot guarantee absolute error-free operation of the website. We are not liable for any damages arising from the misuse of our website, incorrect information submitted by users, or unauthorised attempts to access the system.
Third-Party Content
Our website may occasionally refer to external organisations or resources for informational purposes. These references do not imply endorsement, and we are not responsible for the privacy policies, content, or actions of external websites. We recommend reviewing their terms when visiting them.
Changes to Terms and Conditions
We may update or modify these Terms and Conditions when necessary to reflect changes in our services, legal requirements, or internal policies. Any updates will be published on this page, and your continued use of our website will be considered acceptance of the revised terms.
Contact Information
If you have any questions regarding these Terms and Conditions, or if you require clarification about any part of this document, you may contact Serenity Care Services directly. Our team is committed to transparency, reliability, and providing clear communication at all times.