Introduction
At Serenity Care Services, protecting your personal information is one of our highest priorities. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or share your details through any form, enquiry, or communication channel. By using our website or submitting your information, you agree to the practices outlined in this policy.
Who We Are
Serenity Care Services provides professional home care and support services to individuals who require assistance in their daily living. To deliver these services effectively and safely, we may need certain personal and sensitive information. We treat all such information with complete confidentiality and operate under strict data protection standards.
Information You Provide
When you contact us, request information, complete an online form, or enquire about our care services, you may provide personal details such as your name, contact number, email address, address, and details relating to your care needs. In some cases, we may require additional information to personalise your care plan, including health-related details. This information is always submitted voluntarily and handled with absolute confidentiality.
Information Collected Automatically
When you browse our website, certain data may be collected automatically to help us improve your experience. This includes your IP address, browser type, device information, general browsing behaviour, and the pages you view. This information does not personally identify you and is used only for analytics and website performance improvements.
How Your Information Is Used
The information you provide is used to respond to enquiries, arrange assessments, offer personalised care services, communicate with you, and ensure safe and appropriate care delivery. It also helps us meet legal and regulatory obligations required within the care industry. We do not use your information for unsolicited marketing and do not share it with advertisers or third-party marketing companies.
Our Commitment to Data Security
Your privacy is extremely important to us. Our system is designed specifically to keep all your information completely secure. Your details are stored within a protected environment that is safeguarded against loss, misuse, or unauthorised access. Only authorised members of our team have access to the information they genuinely need to perform their duties. No external person, organisation, or third-party company can access your information under any circumstances. Your data will never be shared, disclosed, or compromised in any way. We take full responsibility for ensuring that your privacy remains protected from the moment your information is submitted to us.
Confidentiality of Sensitive Information
If you share sensitive or medical information with us for care purposes, it is handled with the highest level of confidentiality. This information is used solely to understand your needs and provide the correct level of care and support. It is never transferred, discussed, or accessed by anyone outside our authorised care team.
Your Rights Regarding Your Data
You have the right to request access to the information we hold about you, as well as the right to request corrections or updates if any details are inaccurate. You may also request the removal of your information if it is no longer required. If you wish to exercise these rights, you can contact us directly and we will assist you promptly.
Third-Party Websites
Our website may include references to external resources or websites, but these are provided for information only. We are not responsible for the privacy practices or content of external websites, and we recommend reviewing their privacy policies when visiting them.
Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or internal processes. Any updates will be posted on this page, and the latest version will always include the updated date listed at the top.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, you can contact our team directly. At Serenity Care Services, we value your trust and remain fully committed to keeping your personal information safe, secure, and private at all times.